Usability as true north
乐鱼（Leyu）体育官网 helped a global payments company design and build a procurement solution that integrates people, processes and technology into a user-centric whole.
Client
Global payments and technology company
Sector
Financial services
Project
Coupa e-procurement implementation
Client challenge
For this global payments and technology company, the user experience is everything鈥攖he fixed compass point around which a future of cashless, frictionless transactions revolves. When the leadership of the procurement organization discovered less-than-acceptable levels of user satisfaction inside the company, it leapt into action. 乐鱼（Leyu）体育官网 was asked to bring the company鈥檚 global procurement model up to its own usability standards, using Coupa cloud technology.
Building on earlier company initiatives to standardize and globalize procurement, 乐鱼（Leyu）体育官网 helped our client design and build a solution that integrates people, processes, and technology into a user-centric whole. The global organization has gained the controls and transparency it needs to make strategic procurement decisions. And inside the workplace, 20,000 employees enjoy the same kind of experience they receive when using their company鈥檚 products in their daily lives.
This client benefitted from 乐鱼（Leyu）体育官网's consumer-informed, end-user focus to process and technology challenges, including benchmarked data from thousands of organizations.
Approach
乐鱼（Leyu）体育官网 combined deep insight with accelerated implementation to drive value for our client, integrating technology, process, and people into an advanced global procurement model. 乐鱼（Leyu）体育官网:
1
Used an iterative prototype development process鈥攚ith a high focus on usability testing鈥攖o configure Coupa鈥檚 Source-to-Order, Supplier Information Management, and Contract Lifecycle Management solutions to business requirements.
2
Incorporated specialized requirements from mission-critical procurement teams such as Third-Party Risk Management (responsible for vendor due diligence) and Legal (contract review).
3
Deployed 乐鱼（Leyu）体育官网 Powered Enterprise to implement in four-phased, regional cutovers: North America and Canada; Latin America, Europe and Middle East Africa; and Asia Pacific.
4
Embedded change management work streams to support user buy-in throughout the project lifecycle, alongside training, user skills development, and go-live support.
Benefits to client
乐鱼（Leyu）体育官网 has advanced our client鈥檚 commitment to leading-practice e-procurement, with a technology solution configured to its needs. Specific benefits include:
1
Business processes, organization, and skills aligned, powered on a single, global cloud platform.
2
The external value proposition of 鈥渦sability鈥� delivered for 20,000 internal stakeholders.
3
Spend reporting available out of a single platform, Coupa, with a standardized data governance.
4
The three-tiered organizational structure鈥擥lobal Category Management, Regional Sourcing, and Sourcing Center of Excellence鈥攕upported, strengthened, and enabled by Coupa platform.
5
Global preferred supplier framework established, enabled by fast-track onboarding and engagement process.
乐鱼（Leyu）体育官网 insights
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Employees are consumers, too
Leading organizations understand that employee expectations for user ease and functionality are conditioned by their experiences as consumers outside the workplace. We bring a consumer-informed, end-user focus to process and technology challenges, including benchmarked data from thousands of organizations.
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Clients want trusted advisors who deeply understand their chosen technology solutions
乐鱼（Leyu）体育官网 uses technology alliances with Coupa and other cloud procurement platforms to deliver immediate product and company insight to clients. They benefit from strong day-to-day working relationships that include hundreds of jointly undertaken cloud migrations.
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We speak all dialects of procurement
Clients who undertake strategic procurement initiatives want and value both granular technical insights as well as a thorough understanding of procurement leading practices. 乐鱼（Leyu）体育官网 has deep knowledge of configurations and integrations while also being a leader in areas such as strategic sourcing, contract management, supplier management, data analytics, organization design, and category management.
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Decisive leaders want to move quickly
When client leadership teams stake out ambitious goals for procurement change, the prebuilt solutions, roadmaps, and accelerators of 乐鱼（Leyu）体育官网 frameworks like Powered Enterprise help them get there quickly, leapfrogging generic challenges to arrive at tangible results.
Meet our team
Chris McCarney
Principal, Procurement & Outsourcing Advisory Leader, 乐鱼（Leyu）体育官网 LLP (U.S.)
Chris McCarney
Principal, Procurement & Outsourcing Advisory Leader, 乐鱼（Leyu）体育官网 LLP (U.S.)