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Getting back to baseline

How to realize more value from your platform

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As a long-time user of the ServiceNow platform, you have been loyal and dedicated to its capabilities. Unfortunately, due to a number of factors, your platform has become over-customized, causing difficulties and slowly diminishing its overall value. Our team of ServiceNow specialists will work closely with you at every stage to achieve a solution state where your platform meets business objectives and provides undeniable value.

乐鱼（Leyu）体育官网 has a solution that can help you return your ServiceNow implementation to a baseline level. 乐鱼（Leyu）体育官网 has a proven track record of assisting clients in refreshing their platform, increasing its value, and positioning ServiceNow technology to support future business requirements鈥攁nd we can do the same for you.

The most effective approach towards your ServiceNow platform refresh project will largely depend on your organization鈥檚 existing platform situation. Although a few challenges are common, we understand your situation may be nuanced, particular to your specific industry, duration of time on the platform, or linked to the actual modules you have in place.

There are several ways to get 鈥榖ack to baseline鈥�. Your path forward will likely fall into one of the three options detailed below, depending on multiple factors. Each of these options has their own value proposition, assumptions, and dependencies. 乐鱼（Leyu）体育官网 can help you evaluate and decide on the approach that will meet your organization鈥檚 needs.

Making the most of your platform refresh involves more than technology. A back to baseline program also give you a unique opportunity to optimize your processes and enhance your supporting operating model. Working with you, we will layout a plan that maximizes speed to value.

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Back to Baseline with 乐鱼（Leyu）体育官网 and ServiceNow

Realize more value with your ServiceNow platform

Transcript

CTO:

ServiceNow has been a dream for my IT team. But over the last few years, we鈥檝e customized the platform beyond recognition.

听

It used to be easy to add new functions. And system updates were much faster. How can we get back there 鈥� and get more value from the platform?

乐鱼（Leyu）体育官网

Time for a reset.听

CTO

What?

乐鱼（Leyu）体育官网

Untangle the customization. Return the ServiceNow implementation back to baseline level.

CTO

Will we be able to take advantage of the new genAI and cyber capabilities I keep hearing about?

乐鱼（Leyu）体育官网

Yep. Also scale to other functions.

CTO

And our COO can see how fast IT will be able to move?

乐鱼（Leyu）体育官网

Of course, we optimize processes and enhance the supporting operating model to help everyone see more value 鈥� faster.

听

We also refresh the platform to give you new capabilities.

CTO

If we bring our ServiceNow instance Back to Baseline, How do will we know it will be effective for us?

乐鱼（Leyu）体育官网

We evaluate and use an approach that works in your situation.

CTO

My life will be so much easier. 听

VO

Let 乐鱼（Leyu）体育官网 help you reset 鈥� back to baseline 鈥� and get the most value from your ServiceNow investment.听

Dive into our thinking:

Getting back to baseline

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Meet our team

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Joe Koester
Principal, Advisory, Platforms, 乐鱼（Leyu）体育官网 US
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David Echternach
Advisory Managing Director, CIO Advisory, 乐鱼（Leyu）体育官网 LLP
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Image of Joe Koester
Joe Koester
Principal, Advisory, Platforms, 乐鱼（Leyu）体育官网 US
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Image of David Echternach
David Echternach
Advisory Managing Director, CIO Advisory, 乐鱼（Leyu）体育官网 LLP
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乐鱼（Leyu）体育官网. Make the Difference.


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The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation. 乐鱼（Leyu）体育官网 LLP does not provide legal services.

The information contained herein is not intended to be 鈥渨ritten advice concerning one or more Federal tax matters鈥� subject to the requirements of section 10.37(a)(2) of Treasury Department Circular 230.

漏听2025 乐鱼（Leyu）体育官网 LLP, a Delaware limited liability partnership and a member firm of the 乐鱼（Leyu）体育官网 global organization of independent member firms affiliated with 乐鱼（Leyu）体育官网 International Limited, a private English company limited by guarantee. All rights reserved.

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