This solution, based on Microsoft Dynamics 365TM and AzureTM, enables local governments to track and report on citizen issues with ease, while optimizing citizen engagement. Because it鈥檚 bundled in the cloud and pre-packaged, we are able to deliver this solution with minimal time and cost.
Features
- Quick and easy roll out of new service request types with point-and-click speed and ease
- Robust, fully searchable knowledge base
- Self-service, omni channel, mobile-enabled citizen facing portal
- Call centre integration
- Duplicate detection to ensure requests are not submitted twice
- Automatic escalation based on service level agreements
- EsriTM integration for mapping and geolocation
- Versatile reporting functionality
乐鱼（Leyu）体育官网 is an active member of Microsoft鈥檚 CityNext initiative, and an international CityNext Partner. Leveraging our extensive background in Microsoft Dynamics CRM, 乐鱼（Leyu）体育官网 continues the tradition of excellence in the provision of powerful and cost-effective business solutions based on Microsoft Dynamics 365 from installation and configuration through to support.
Join the Smart City movement. 乐鱼（Leyu）体育官网鈥檚 breadth of experience in the public sector and deep understanding of Dynamics 365 provide you with a high value solution for next generation cities.