乐鱼(Leyu)体育官网

Industries

Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That鈥檚 why 乐鱼(Leyu)体育官网 LLP established its industry-driven structure. In fact, 乐鱼(Leyu)体育官网 LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

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Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Customer Service Optimization

Invest in the design, delivery, and execution of holistic service experiences across voice, digital, and physical channels.

Today鈥檚 consumers have heightened expectations for choice, personalization, flexibility, speed, and transparency. Many organizations struggle to meet these needs without raising operational costs.

乐鱼(Leyu)体育官网 can help ensure you achieve immediate improvements and build a foundation for sustained excellence in customer service.聽Our comprehensive offerings include:

  • Customer Service Strategy: Develop strategies that support enterprise goals, anticipate customer needs, and address root causes with proactive servicing across both human and digital channels
  • Employee Engagement: Empower employees with data insights, business processes, measurements and incentives, digital tools, and training to drive enhanced customer experiences and desired behaviors
  • Service Operations Improvement: Design efficient, end-to-end service experiences across self-service and human interactions to ensure effective delivery
  • Platform Implementation: Collaborate with your teams to design, develop, and implement technology solutions that enable robust servicing experiences for customers and employees

By integrating these offerings, we help you deliver seamless, personalized customer experiences that drive engagement, satisfaction, and loyalty.聽

The future of customer service

Address customer and technology disruptions that are driving transformations in customer service and across the front office

Explore client stories

Read case study perspectives directly from our clients

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Virtual assistant eases annual benefits enrollment

乐鱼(Leyu)体育官网 helped Covered California use artificial intelligence to improve customer service and reduce seasonal call center workloads.

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Automation-first approach improves customer service

乐鱼(Leyu)体育官网 helped guide a health services company鈥檚 intelligent automation journey with strategy, operating model and governance.

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Conversational AI improves customer experience

乐鱼(Leyu)体育官网 helped a mortgage underwriter pilot automation for providing customers with faster access to information.

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Transforming customer service at a key turning point

A global data storage provider turns to 乐鱼(Leyu)体育官网 and ServiceNow

More stories

Read about how we help clients enhance their customer experience, improve business performance, and drive new revenue streams鈥攖hen let us do the same for you.

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Meet our team

Connect with our team to discuss how you can get more value out of your customer service initiatives.

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David Klimek
Principal, Customer Advisory, Service Optimization Leader, 乐鱼(Leyu)体育官网 US

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