Trust, attitudes and use of Artificial Intelligence

A global study 2025 �� US insights

Insight

Generative AI

Generative AI is a game-changing technology, offering innovative ways to engage with users and generate content with deeper insights.

Given the rapid advancement, widespread deployment and transformative impact of AI technologies, it is essential to regularly examine public trust, attitudes, and expectations of the management and governance of AI. Equally important is documenting how people use AI technologies and experience the impacts of AI in their lives, work, and studies, and the implications.

��㣨Leyu�� International in conjunction with the University of Melbourne research team present the 2025 Trust in AI research findings, capturing the views of more than 48,000 people from 47 countries, 1019 people from the US. This study offers evidence-based understanding and the most comprehensive examination to date of public attitudes, trust, and expectations regarding AI.

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Majority of the workforce sees the benefits of AI; however, the survey reveals their practices pose several risks.

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Consumers are more leery about AI risks than benefits

US respondents show a more cautious and skeptical attitude towards AI compared to the global average.

72%

of people globally accept or approve of AI globally

54%

accept or approve of AI in the US

AI literacy is lagging behind

AI literacy is lagging AI adoption yet is critical for responsible and effective use and trust.

72%

of workers say they did not receive any AI training or education

57%

report limited knowledge of AI

Only 28%

of consumers say they had formal or informal training in AI

Interest in more AI governance or regulation

An overwhelming majority of people in the US say they would trust AI more if proper regulations were in place.

Key insights from the research

The findings of this survey highlight that the benefits of AI are overshadowed by a lack of trust in and potential risks. How can organizations and consumers effectively and responsibly harness the power of AI? Dive into the report to discover key insights and actions, including strategies to -

Build Stakeholder Trust: Implement a comprehensive AI governance program to manage risks and complexities in a responsible, ethical, and transparent way.

Accelerate Workforce AI Adoption: Create an environment that encourages learning, innovation, and collaboration to boost AI acceptance and value.

Maintain Human Oversight: Integrate human oversight and decision-making into AI systems to guard against biases, errors, and unintended consequences.

This survey examines the perspectives of over 48,000 people from 47 countries covering all global geographic regions and using nationally representative sampling of the population based on age, gender, and regional distribution. Taking a global perspective is crucial, given that AI systems are not bound by physical borders and are rapidly being deployed and used across the world. This study has been designed to uphold academic rigor and independence, whilst leveraging the deep multidisciplinary expertise and insight from ��㣨Leyu��.

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