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Uncover the benefits and challenges of implementing generative AI in your supply chain, driving efficiency and strategic decision-making 

NOVEMBER 2023

Given our role serving influential organizations across the globe, ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø has frequent touchpoints with chief supply chain officers (CSCOs) during which we share and learn insights about their top-of-mind issues and trends. Few topics are hotter right now than generative artificial intelligence (AI), which CSCOs discussed with cautious optimism during our most recent conversations.

Key takeaways

• CSCOs highly value discriminative AI for predictive analysis but have yet to build the same level of confidence with newer generative AI technology.
• Pilots now underway at several companies provide use cases and help demonstrate the potential to others considering generative AI applications.
• Early promising solutions in the supply chain include improving and expanding employee access to information for customer service; and organizing process and procedure content for consistent maintenance and training across facilities.
• Key barriers to implementation for many are the absence of a value-based strategy for where and how to apply generative AI to the supply chain, and concerns around data security and integrity.
• Companies can avoid the trap of treating generative AI like “a bright shiny objectâ€� by first understanding the desired outcome, and then developing uses cases for easy wins.