4.3
4.3
4.2
4.7
4.1
4.3
4.8
4.3
3.7
4.3
4.3
3.0
4.3
4.3
5.0
4.5
4.5
4.5
4.5
5.0
5.0
Ease of plan upgrades and recharge
Reception quality and consistency
Convenience of customer support
Quality of resolution
Option of feedback collection and
response
T
roubleshooting support
Ease of warranty extension
Rated on a scale of 1
-
5, 5 being the best
CX laggard
Segment
CX leader
High variance in ratings
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
T
OR
V
alue
Advisory