4.0
4.0
3.5
2.5
4.5
3.5
2.5
4.1
3.9
4.0
4.1
4.3
4.1
4.1
4.5
4.5
4.5
4.5
4.5
4.5
4.5
Streamlined checkout process
-
address/
contacts
Return and exchange policies
Saved payment methods
Free delivery fee based on loyalty program/
subscription
Order confirmation notification
Efficiency of real
-
time order tracking
V
erification of order upon delivery
Rated on a scale of 1
-
5, 5 being highest
Segment
CX laggard
CX leader
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
T
OR
V
alue
Advisory