Customer support
-
returns and refunds
Quality of resolution
Notifications and reminders
Subscription plans upgrade/ renewals
Feedback collection and response
3.0
1.0
1.0
1.0
1.0
4.2
4.1
3.6
3.3
3.8
5.0
5.0
3.5
4.5
5.0
Rated on a scale of 1
-
5, 5 being highest
Segment
CX laggard
CX leader
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
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OR
V
alue
Advisory