Website UX/ UI
Ease of locating store
Intuitive store layout
Ease of searching the product
In
-
app advertising
Quality and range of products available
Exclusive deals and bundle offers
Real time inventory updates
Personalised recommendations/
Wishlist
Discount and offers
3.0
2.0
3.0
4.0
3.0
3.0
3.0
3.0
4.0
3.0
3.6
4.0
3.8
4.1
3.7
4.2
3.9
3.8
3.9
3.9
5.0
5.0
5.0
5.0
5.0
5.0
5.0
5.0
5.0
5.0
Rated on a scale of 1
-
5, 5 being highest
Segment
CX laggard
CX leader
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
T
OR
V
alue
Advisory