Exclusive deals, bundle offers and
discounts
Demos, sales consultation and support by
store staff
A
vailability of
customised
solutions and
add
-
ons
Perceived value for money
T
ransparent pricing
V
arious financing and EMI options
available
Seamless checkout process
Flexible delivery options
3.9
3.8
3.8
4.0
4.2
3.8
3.9
4.3
3.9
4.0
4.0
4.1
4.0
4.2
4.2
4.4
3.5
3.5
3.4
3.9
4.0
3.6
4.0
3.9
CX laggard
CX leader
Segment
Rated on a scale of 1
-
5, 5 being highest
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey
co
-
created with EQUi
T
OR
V
alue
Advisory