Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, conducted in collaboration with EQUiTOR Value Advisory
Segment Avg
CX leader
CX laggard
Rated on a scale of 1
-
5, 5 being highest
Expected product performance and
reliability
Availability of customer support and
service
Availability of warranty and claims
Fair billing and payments
Regular feedback and improvement
Efficient inventory management
Steady long
-
term partnerships
Frequent compliance and reporting
Positive sustainability reporting
High variance in ratings
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
1.0
4.4
3.7
3.6
4.0
4.1
3.5
4.0
4.0
3.9
5.0
4.8
4.8
4.6
4.6
4.5
4.8
4.5
4.6