Source
:
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX
survey, conducted in collaboration with
EQUiTOR Value Advisory
Fair pricing and negotiation
Fair contract terms and conditions
Option of customization and
specifications
Frequent quality assurance and testing
Good ongoing supplier relationship
Availability of supplier support and
service
Timely delivery and logistics
Easy financing options and payment
terms
Efficient risk management
3.5
3.5
4.0
3.5
4.0
3.5
4.0
4.0
3.5
4.4
4.3
4.2
4.4
4.4
4.2
3.9
4.3
4.0
5.0
4.8
4.8
5.0
5.0
4.7
4.8
5.0
4.2
Industry average
CX leader
CX laggard
Rated on a scale of 1
-
5, 5 being highest