Good product performance and
reliability
Availability of customer support and
service
Option of warranty and claims
Fair billing and payments
Regular feedback and improvement
Efficient inventory management
Stable long
-
term partnerships
Regular compliance and reporting
Honest sustainability reporting
Source
:
ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX
survey, conducted in collaboration with
EQUiTOR Value Advisory
3.0
4.0
4.0
5.0
2.0
3.0
4.0
4.0
3.0
3.6
4.0
4.3
4.3
3.4
4.0
4.4
4.0
4.5
4.0
4.0
5.0
4.0
5.0
5.0
5.0
5.0
5.0
Industry average
CX leader
CX laggard
Rated on a scale of 1
-
5, 5 being highest