Good reputation and reliability of
supplier
Accurate product quality and
specifications
Fair pricing
Availability and lead times
Adherence to regulatory compliance
Positive environmental impact and
sustainability
Frequent adoption of technological
advancements
Honest customer reviews and
testimonials
Source
: ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø in India CX survey, conducted in collaboration with EQUiTOR Value Advisory
5.0
4.0
4.0
4.5
3.5
5.0
3.0
3.0
4.5
4.0
4.5
4.0
4.3
4.5
3.8
4.0
4.5
4.0
4.5
4.3
4.8
4.8
4.7
4.7
Industry average
CX leader
CX laggard
Rated on a scale of 1
-
5, 5 being highest