ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø firms have earned a top-three ranking in a new HFS Research report that assesses how global services providers are helping clients accelerate digital transformation through the three key technologies of automation, artificial intelligence (AI) and smart analytics.

The â€�(PDF 14.9 MB) report, which HFS calls the first study of its kind, rates 21 global firms on their performance in delivering what HFS calls the “three critical change agentsâ€� of automation, AI and smart analytics. HFS states that the ability of today's enterprises to “truly digitally transformâ€� is tied to combining these technology elements, noting that while they are each powerful in their own right, “they are exponentially so when used togetherâ€� to enable scalable, end-to-end, intelligent automation. 

ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø ranked among the top three Triple-A Trifecta “podium winnersâ€� for excellence in execution, innovation and the voice of the customer. HFS noted ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø as a “consulting-led Triple-A Trifecta transformation leader with strong investment in digital innovation.â€�

“The HFS Triple-A Trifecta research has delivered timely and revealing new insights into what clients need to accelerate a digital-first approach,â€� said Brad Fisher, Global Head of ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø Lighthouse Data, AI and Emerging Technologies. “The intersection of automation, artificial intelligence and smart analytics is a game-changing combination when done correctly and allows ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø firms to deliver to clients agile, scalable digital transformation frameworks. 

“We're pleased to be recognized for our continuing investment in digital innovation to help clients move quickly and strategically to adopt the right mix of digital technologies to reduce costs, modernize their enterprise and prepare for growth, and establish stronger engagement with their customers.�

The HFS report highlights key strengths of ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø firms' market-leading automation, AI and analytics services and expertise including: 

  • ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø's approach to delivering integrated automation, AI and smart analytics capabilities through its Lighthouse Center of Excellence, which HFS calls out for being “designed to centralize digital capabilities and domain knowledgeâ€�

  • ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø's “transformation approach,â€� calling it a “key differentiatorâ€� and noting how ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø's digital framework “enables end-to-end management, from strategy to implementationâ€�; 

  • ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø's global commitment of US$5 billion to continually enhance innovation, people, technology and alliance relationships

  • ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø's ability to generate enhanced value by jointly developing success measures with clients, following “a business-first perspectiveâ€� towards solving their challenges, and ultimately “creating an enhanced customer experienceâ€� 

  • ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø's technology innovation, calling out the Lighthouse COE for its ongoing focus on developing new technologies, service offerings and capabilities

  • ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø's alliance-specific joint innovation centers and strong academic relationships for research and talent sourcing 

  • ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø's evaluation by clients as “a trustworthy, flexible and innovative partner with effective solutions that support service-delivery excellenceâ€�

Report co-author Elena Christopher, SVP, HFS Research, called ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø “a consulting-led Triple-A Trifecta transformation leader with strong investment in digital innovation,â€� and noted that “clients appreciate ÀÖÓ㣨Leyu£©ÌåÓý¹ÙÍø's patience and diligence in understanding requirements - which helps them design solutions fit for purpose.â€�