According to an independent analytics company, Forrester, 乐鱼（Leyu）体育官网 is one of the leading global providers of strategic consulting on customer experience. Meanwhile, Tom谩拧 Potm臎拧il, the co-creator of 乐鱼（Leyu）体育官网鈥檚 Discovery tool, is taking on the role of the EMEA Customer Lead.
Leader is the highest possible rank from the total of four levels, and 乐鱼（Leyu）体育官网 is proud to be the only 鈥淏ig Four鈥� company to receive the Leader rank.
Forrester evaluated top 14 global players on the CX market using a total of 28 criteria grouped into three categories: current offering, strategy, and market presence, with 乐鱼（Leyu）体育官网 taking the absolute lead in the strategy category.
鈥溊钟悖↙eyu）体育官网 has built its CX strategy consulting practice in the past decade, leaping forward through a combination of external acquisitions and internal investments in service development, staff, and training,鈥� says the report titled The Forrester Wave鈩�: Customer Experience Strategy Consulting Practices, Q4 2022.
Potm臎拧il the lead of CX for Europe, the Middle East and Africa
Already a Director within the Czech 乐鱼（Leyu）体育官网 firm, Tom谩拧 took on his new, global role of the EMEA Customer Lead in January 2023, replacing Vincent Piron from Belgium.
Customer experience consulting covers CX, sales, marketing, customer service, and customer care. As for EMEA, that stands for Europe, Middle East and Africa.
鈥淭om谩拧 being appointed to this position shows the international appreciation of the years of work put in by 乐鱼（Leyu）体育官网 Czech Republic. Customer experience management has been our key focus for over ten years now, we鈥檝e been publishing the Top 100 of Customer Experience in the Czech Republic for six years and to top it off, the very successful Customer Centre of Excellence is headquartered in Prague,鈥� says Petr Bu膷铆k, the CEE Lead Partner at 乐鱼（Leyu）体育官网 Advisory.
鈥淩eceiving this new role is both an honour and a huge responsibility, and I believe that we will remain a leader on the Forrester鈥檚 ladder. My goal is to continue building the community of CX experts and undertake more joint projects for global clients within the EMEA space 鈥� in fact, we are already working on a new strategic proposition. Helping spread our Discovery tool across the whole world is another goal of mine,鈥� says Potm臎拧il.
Tom谩拧 Potm臎拧il, Director
Potm臎拧il is a member of 乐鱼（Leyu）体育官网鈥檚 global Customer Centre of Excellence. In 2020, he co-created our Discovery tool that allows users to design and analyse customer and employee interactions, complete with processes and technologies behind them, in a single interface. Currently, it鈥檚 being used by 乐鱼（Leyu）体育官网 firms and their clients in 24 countries, including Great Britain, Italy, Canada, Mexico, Australia, Vietnam, Saudi Arabia, and Ghana.
